Spirit baggage employee tries to locate baggage that did not arrive in Tampa. In process, he exposes Detroit Spirit employees for ignoring his inquiry, while updating notes in their system with false information in order to blame 20+ passengers for the fact that they failed to reroute baggage. All customers were promised their bags were on the same rerouted flight they were taking to Tampa, after a 9+ hour delay on a flight to Orlando due to mechanical failures.

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